Customer Support
How we can help
Sydo helps campers turn trip intent into campsite shortlists. If something is unclear, inaccurate, unavailable, or not working as expected, use the support channels and details below so we can help quickly.
Contact
Email: support@sydo.camp
For the fastest response, include your name, contact email, date of the issue, destination or campground, date range searched, device and browser or app version, and screenshots when useful.
Campsite search help
If a search result looks wrong, a campground is missing, or availability does not match what you see on Recreation.gov, send the destination, date range, and the campground or campsite name so we can investigate.
Account and app access
For sign-in, access, app submission, beta testing, or device-specific problems, include your device model, operating system version, app version, and a short description of what happened.
Privacy and data requests
You can ask us to review, export, correct, or delete personal information associated with your use of Sydo. We may need to verify your email address before fulfilling a request.
Product feedback
We welcome ideas about campground filters, trip planning workflows, accessibility, recommendation quality, and the GPT or MCP experience.
Common Questions
Does Sydo book campsites for me?
No. Sydo helps you find and compare campsite options. Final booking, payment, cancellations, fees, and campground-specific rules are handled by Recreation.gov or the relevant campground operator.
Why can availability change after Sydo shows a result?
Campsites can be booked by other people at any time. Sydo works with live or recently refreshed availability data when available, but the booking provider is the final source of truth.
Can I use Sydo for emergency or safety decisions?
No. Sydo is a planning aid, not an emergency, weather, wildfire, road closure, medical, or safety service. Always check official park, forest, land-management, weather, fire, and road sources before traveling.
How fast do you respond?
We aim to respond to support requests within two business days. Time-sensitive campground booking issues may still depend on third-party systems outside our control.
Escalation and Safety
Sydo cannot resolve campground disputes, guarantee bookings, change third-party reservations, or provide emergency assistance. For urgent safety concerns, contact local emergency services or the responsible land-management agency. For reservation-specific changes, use the booking provider listed for that campground.
Legal and Privacy Requests
Send privacy, data access, correction, deletion, or legal notices to support@sydo.camp with a clear subject line. We may ask for additional information to verify the request and protect account security.